Help & Support
We're a family greenhouse, and a real person answers.
How do I add my plant?
Find the Story Stake that came in its pot. Tap Add a Plant, then scan the QR code or type the 6-character code printed on the stake. Give it a name and it's in your collection.
It says my code can't be found.
Check the code on the stake: codes never contain the letters O, I or L, or the numbers 0 or 1. If it still won't work, choose “Add it by hand” so you don't lose your place, and let us know the code.
How do I see my plants on another phone?
Save your collection with your email on Your Account, then sign in with the same email on the other phone. Your plants, care logs and notes come with you. Photos stay on the phone they were taken on.
My photos are missing.
Photos are saved only on the phone (and browser) you added them from, and are never uploaded. They won't appear on another phone, and clearing your browser's data deletes them. To keep a photo for good, open it and tap “Save a copy to my photos”.
How do I give a plant to someone?
Open the plant and tap Gift. Send the link to the new owner; it works once, for 7 days. They get its name, care log and notes.
How do I delete my account?
Go to Your Account and tap “Delete my account and data”. See our privacy policy for what that removes.
A question about caring for my plant?
Our Customer Care team is happy to help. Email us with a photo of your whole plant.
Still stuck?
Email Orders@GabriellaPlants.com and tell us what happened. A screenshot helps.